Overall rating: 8.5
This was an interesting review. Our opinions were fairly mixed to say the least. El Polote is a Little Mexican kitchen turning out tacos, burritos & tortas as well as a variety of baked goods. For more information, click on the video below. The video review does go into more details but keep in mind that the review takes everything the restaurant is into account.
Food: We all thought the food was acceptable to good but there are 2 factors that weight against it overall. The 1st one is with it being the 1st of its kind (A vegan Mexican restaurant), the comparison that has to and will be made is to other normal Mexican restaurants. As pointed out in our video review, the taste is similar but still different. The other factor is it is more expensive then a normal Mexican restaurant and in some cases, other vegan restaurants. Even if the taste was excellent, that is a factor that should be mentioned and considered.
Customer service: While there wasn’t anything bad about their customer service, it wasn’t anything spectacular either. We did point out how it would have been nice to have a tutorial of what foods taste like what. While that’s seen as a bonus, the other vegan restaurant’s (Which are their competition to a certain degree) staff are very well informed and accommodating in helping you order for the 1st time based on your taste buds. It wasn’t a deal breaker but it would have been nice.
Atmosphere: Very good atmosphere overall. It wasn’t loud enough to the point where we couldn’t hear each other talk. The T.V volume was also just the right noise to where if you wanted to watch it, you could but it wasn’t loud enough to interrupt conversation. A good experience here.
Overall: The food was decent but pricy, customer service was average and the atmosphere was good. Our universal advice is to have an idea of what you want ahead of time and expect it to be more pricier then a typical Mexican restaurant. It definitely is worth a try but one should be aware of the factors mentioned in this review ahead of time.
