Category: Vegan
Overall Rating 7.1
Website: http://www.v-eats.com/
This was definitely a change from the 1st time we paid them a visit when they 1st opened (You can see that review here. The menu has expanded since we pay them a visit last. More options make for a more diverse dining experience which is always good. This time around they had a very noticeable problem when it came to customer service though. In many ways, the dining experience take a step forward while the customer service takes a few steps back.
Food: We enjoyed the food. The menu had more options and then before and most of us had nothing but good things to say about our food. It should be mentioned that some items from the line menu we not present at the restaurant menu. They have a variety of different types of dishes. Some of the dishes are literally hybrids of different types of dishes which makes for a creative and unique menu of choices that we rarely see anywhere else. What we liked most how they nailed the textured of meat and dairy products. The vegan butters used tasted almost identical to the real thing and most of their entree give you the option to choice your meat substitute. You can pick Soy, Setian or in some cases black beans. This is more of a nitpick but it is worth mentioning. Eventually it would be nice to have more desserts to pick from. That side, the food was solid!
Atmosphere: This is literally a copy and paste from the 1st time we came here. Given the location of the restaurant being across from the Trinity bridge, it was a very nice view. They have a patio which is where we sat. Music was also featured in the background. There was a good variety but for the most part, all the tracks played were mostly laid back. You can hear it both inside and on the patio but it is louder inside. It wasn’t to the point where we couldn’t hear each other talk which is always a plus. The lighting of the area and music played made for an overall nice atmosphere. It gives off a very champagne life feel overall.
Customer Service: This is the area that has severally dropped in quality since our last visit. It started with the fact that they no longer do reservation in advance so we had to make it upon arrivial. It took a very long time (45 minutes to and hour) from the time we ordered our food until it came out too us. It also took around 20 minutes just to get us our beverages and most of the time we needed our waitress, one of us had to get her attention as opposed to her checking on us regularly. The biggest problem by far is apparently if you have a party bigger then 6 people, they will combine all the checks and expect a massive payment. In other words, they won’t separate the checks. Once it was made clear that it wasn’t going to happen, they separated the checks based on what was ordered on the menu but that kind of setup is impractical in the 1st place. This is probably the biggest contributor to the low score in this area. We came to the conclusion that they may be short staffed so hopefully as more staff is hired, a lot of these problems can be a thing of the past.
Overall the food was very good and better then before. The atmosphere was great as always but they really dropped the ball in the customer service. All the factors about led to a very low average score for the customer service being 4.6. That brought the overall score down quite a bit. Hopefully it’s only temporary. You can check the video review below for additional details.
