Category: Vegan
Rating: 8.7
Our visit to Belenty’s Love in Fort Worth made for some tasty food but came at the experience of a few hiccups when it comes to customer service. You’ll see what we mean as we go deeper into this review so lets get started! Not in the mood to read? Check out the video review below!
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Food: The food was pretty good. Since they are a vegan mexican restaurant, we can’t help but compare them to the other ones in the metroplex. El Polote and Casa Del Vegano in particular. While we agreed that they are indeed good, the other 2 restaurants mentioned do have a slight edge over them. That’s nothing to be ashamed of though as those other 2 are very good! Even still, many veggie outers agreed that even though the food is better at the 2 mentioned, the difference is very small though
Atmosphere: For this category, we do have to mentioned that it was the restaurant’s anniversary at the time we paid them a visit. Because of this, there were additional decorations in the building. This cause most of us to enjoy the atmosphere a lot! Even if those decorations are taken down though, the normal interior decor of the place is much better then most other restaurants
Customer Service: The staff is very friendly. Most likely one of the friendliest that we’ve encountered. We did have a few issue in this area though. As it stands, the restaurant does not have a website. We mentioned this before but restaurants nowadays should have a website. It’s an industry standard. They also have a reservation policy where they want you to call to make a reservation. There is nothing wrong with this on it’s own but when you combine this with not having a website, people won’t know you even have a policy and the steps you need to take to book a table. It’s seems rather unorthodix when comparing them to other restaurants. They also didn’t keep up with refilling any of the empty glasses on the table and we had to ask for things like napkins and silverware. These are areas that they could use some improvement on. If they do improve on these though, they would be perfect here since they are so friendly
Price: Thoughts here were mixed. Some thought their prices were a little too expensive. Others though they were about average. When comparing them to their vegan restaurant colleagues, they were a little above average. The portion sizes that we got for what we paid was still good though
Overall we recommend them for their tasty food and eccentric atmosphere. While the customer service could use some work in some areas, it wasn’t enough to break the experience
